CALL US : +353 91 631000

Shipping & Returns

Island of Ireland - €2.95 –for one item and only €4.95 for two or more gifts to the same delivery address!

UK - €2.95 via standard post and 4.95 for 2 or more gifts. Larger orders will be sent via courier.

Worldwide shipping including Europe & Australia via an post standard service  €2.95 –for one item and only €4.95 for two or more gifts to the same delivery address!

 If you would like to upgrade your delivery to a registered and traceable service, we offer this service for a postage supplement of €5.

*Please note due to the increased risk of breakages,  only personalised Christmas ornaments, books and stockings can be sent worldwide.

Table toppers, photo frames & mugs are only available for delivery to the UK and Ireland.

Shipping

We use Fastway courier to deliver all orders within the Island of Ireland. All orders via sent via fastway couriers require a signature and contact number.

For U.K.,European and the Rest of World orders we use An Post services on your behalf. To view delivery details for your particular destination, log onto www.anpost.ie If you are unhappy with their terms of service, and you wish to have us ship by another means (courier ect) contact us and we will endeavour to meet your request. Please note that this service is not tracked, although we do retain a receipt of postage.

We ship all orders promptly and you will be notified via email when your order is sent. Please be patient if your order has not arrived as quick as you would like it to, and be sure to check with the post office or indeed neighbours if there is a parcel waiting for you. 1 ornament will fit through a letterbox, but 2 more than likely will not. We cannot be held responsible for delayed delivery by an post or courier,please do not expect us to.

Returns Policy

Please double-check the spelling of each name before submitting your order.

We cannot rectify mistakes once they have been personalised .If we make a mistake, we will replace the ornament at no charge once the incorrect ornament has been returned to us. (We will credit your card with the appropriate postage.) We recommend that you obtain a receipt of posting (free from the post office).

If an item arrives to you in a less than perfect condition, contact us and we will endevour to rectify the situation immediately.

If you have ordered an item that is not personalised you have the right to return the said item to us with in 7 days for a full refund (less postage costs).
Please contact us by email: info@theornamentshop.co.uk

Our postal address is: The Ornament Shop Circular Road Gort, Co. Galway Ireland Tel: 091 631000